Please be aware that when booking a course it is non-refundable. A credit note may be issued, for use on future courses, at the companies discretion and if in extenuating circumstances.
Terms and Conditions for the Booking and Provision of Courses
Please read these terms and conditions carefully before booking any courses with Voice Workshop Limited. When booking a course with Voice Workshop Limited, you agree to be bound by the following terms and conditions. Please print a copy for your reference.
1. Contract Formation
1.a When you purchase online or through an email or a telephone conversation, your booking constitutes a request to us to reserve a place for you on a specified course with a specified commencement date.
1.b The contract between us will form when we send you a confirmation acceptance email of your place on the course. Where a purchase is made online, this will occur in addition to the online confirmation documentation.
1.c Acceptance will be complete at the point at which we send the confirmation email to you.
1.d Voice Workshop Limited recognises that a mere request for information does not constitute an intention to enter into a legally binding contract and the above clauses only apply to online purchases and clear requests to reserve a place on a course.
2. Cancellation of Course Booking Policy
2.a Customers in the European Union are entitled to a statutory cooling-off period of fourteen business days. This is where the ‘Consumer’ is a consumer within the meaning of the Consumer Protection (Distance Selling) Regulations 2000 as amended by the Consumer Contracts Regulations 2013. The Consumer may cancel the booking at any time up to the end of the fourteenth working day (Monday to Friday) from the date on which the Customer receives the Confirmation Email. Please note that legally, courses come within the scope of "Events" which are excluded by this act, and therefore this is a gesture of good-will.
2.b Voice Workshop Limited will make a full refund of any course fees already paid provided notice is sent by email to firstname.lastname@example.org or email@example.com within that fourteen-day period.
2.c In all other cases refunds for cancellations are non-refundable beyond the cooling off period. Alternatively a credit note may be issued in extenuating circumstances to be used for a later course. Voice Workshop Ltd enters into contractual liability with third party providers and refunds are therefore not available for this reason. Voice Workshop Limited reserves the right to charge an administration fee of £25 for any cancellation / amendments to course bookings.
2.d If for any reason Voice Workshop Limited cancels the course then the course fee shall be refunded in full and no further liability shall attach to Voice Workshop Limited in respect of such cancellation.
2.e Voice Workshop Limited will use all reasonable efforts to provide the course on the agreed date. If for any reason Voice Workshop Limited needs to change this due to circumstances beyond its reasonable control such as, but not limited to, unavailability of course tutors due to illness, inclement weather, strikes and transport difficulties, then Voice Workshop Limited shall endeavour to re-arrange the course. The provision shall not prejudice the Customer’s right to cancel the booking and be refunded the fees in full and no further liability shall attach to Voice Workshop Limited in respect of such cancellation.
3. Pricing and Availability
3.a Please be aware that while every effort is made to maintain an up-to-date website, courses may become fully booked or withdrawn at any time.
3.b We will inform you if a course becomes unavailable via email.
4.a Voice Workshop Ltd do not exclude or limit in any way liability created by themselves or their employees or agents for death or personal injury, which is unlawful to exclude or limit.
4.b The liability of Voice Workshop Limited for other acts or defaults whether by themselves, their employees or, agents whether in contract, tort (including negligence) misrepresentation (unless fraudulent) or other legal liability is limited to:
4.c For physical loss or damage to property: the amount per claim which Voice Workshop Limited is insured for under its public liability policy(s)
4.d For all other liability: the amount of the course fee paid.
4.e Under no circumstances whatsoever shall any liability accrue for:
4.e.1 Any loss of profits or revenue, loss of goodwill or third parties’ liability or
4.e.2 Loss incurred for reasons beyond the control of Voice Workshop Ltd. ‘Reasons beyond the control of Voice Workshop Ltd’ include but are not limited to, inclement weather, lecturer illness, strikes, flood, fire or accident. This includes, but is not limited to, travel expenses, flight costs and hotel costs incurred through booking a course which is later cancelled due to reasons beyond the control of Voice Workshop Ltd.
4.f Where the Customer is a consumer within the meaning of the Sale of Goods Act 1979 or the Supply of Goods and Services Act 1982 then nothing in these conditions shall be taken as depriving him of any rights there under which it is unlawful to exclude.
5.a All courses are delivered in English and therefore a good command of the English language is advised.
6.a All materials supplied by Voice Workshop Limited are the copyright or other intellectual property of Voice Workshop Limited respectively and/or third parties where relevant.
6.b Reproduction of any kind is not permitted without the express written consent of Voice Workshop Limited or the relevant third parties.
7.a Course fees are not refundable where an attendee fails to attend but a credit note may be issued at the discretion of Voice Workshop Limited.
8. Law and Jurisdiction
8.a English Law governs the control and all disputes arising from booking a course with Voice Workshop will be governed by the exclusive jurisdiction of the Courts of England.
9. Third Party Rights
9.a No third party is intended to acquire rights under the Contract (Rights of Third Parties) Act 1999.
10.a Words denoting the singular number shall include the plural number and vice versa and words denoting the masculine gender shall include the feminine gender and vice versa.
10.b Any reference to any statute and/or regulation shall be deemed to include a reference to all and every statutory amendment modification re-enactment and extension in force on or after the date of the Agreement.
11. Our right to vary these terms and conditions
11.a We have a right to revise and amend these terms and conditions as appropriate.
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