Please be aware that when booking a course, it is non-refundable. A credit note may be issued, for use on future courses, at our sole discretion and if in extenuating circumstances subject to the terms and conditions set out herein.
Terms and Conditions for the Booking and Provision of Courses
Please read these terms and conditions carefully before booking any courses (“course(s)”) with Voice Workshop Limited. When booking a course with Voice Workshop Limited, you (“Customer”) agree to be bound by the following terms and conditions. Please print a copy for your reference as these are the terms and conditions upon which we will supply the course(s) to you.
We are Voice Workshop Limited, a company incorporated in England and Wales with company number 10754320 and a registered office address of PO Box CO7 6QT, 4cd Offices 1 & 2 The Gattinetts, Hadleigh Road, East Bergholt, Suffolk, United Kingdom, CO7 6QT (“we”, “us”, “our”). We can be contacted on: email at Debbie@voiceworkshop.co.uk and on telephone number (01206) 298172.
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us.
1. Contract Formation
1.a When you purchase online or through an email or a telephone conversation, your booking constitutes a request to us to reserve a place for you on a specified course with a specified commencement date.
1.b The contract between us will form when we send you a confirmation acceptance email of your place on the course. Where a purchase is made online, this will occur in addition to the online confirmation documentation.
1.c Acceptance will be complete at the point at which we send the confirmation email to you and it is at this point that a contract comes in to force between us, on the basis of these terms and conditions. If we are unable to accept your order, we will inform you of this and we reserve the rights to reject any order or not accept any order, for any reason, at our sole discretion.
1.d We recognise that a mere request for information does not constitute an intention to enter into a legally binding contract and the above clauses only apply to online purchases and clear requests to reserve a place on a course.
2. Cancellation of Course Booking Policy
2.a Given the provision of the course(s) being a service and falling within the exempt remit of ‘the supply of accommodation… catering or services related to leisure activities’ and ‘events’, we are not obliged to offer you or any customer (whether a business or individual consumer) a cooling off period and reserve the right to retain the entirety of all monies paid for any course(s) or require payment for all sums payable for such course(s) not yet paid for in advance, subsequently cancelled for any reason whatsoever.
2.b Should this be disputed however, we retain the right, in our sole discretion, to offer a 14 day cooling off period to you and any customer of ours, such cooling off period to commence from the date an order is accepted by us. This is provided in our sole discretion, on the basis that Customers in the European Union are, in certain circumstances (which are not applicable here), entitled to a statutory cooling-off period of fourteen days. This is where the ‘Consumer’ is a consumer within the meaning of the Consumer Protection (Distance Selling) Regulations 2000 as amended by the Consumer Contracts Regulations 2013. Any such cooling off period shall not apply where the course(s) is to commence on or within 14 days of our acceptance of your order. Once we have completed or commenced the course(s) you cannot change your mind, even if the cooling off period is still running. If you cancel after we have started the course(s), you must pay us for the course(s) provided up until the time you tell us that you have changed your mind which given the course(s)_are often provided in one day, will require payment in full from you for the course(s). Please note that legally, courses come within the scope of "Events" which are excluded by the aforementioned legislation, and therefore this is a gesture of good-will, not open to all customers automatically and indeed, any offer of such a 14 day cooling off period remains solely at our discretion throughout – this is not offered unless we expressly confirm the same to you in writing.
2.c In order to cancel your contract, please notify us in writing via email to email@example.com or firstname.lastname@example.org. Once received, we will then confirm to you whether any goodwill cooling off period will be provided or if the fees paid and due for the course remain payable in full and non-refundable, at our sole discretion throughout.
2.d In all cases, other than those we actively accept pursuant to the above provisions in our sole discretion throughout, refunds for cancellations are non-refundable beyond the cooling off period. Alternatively, a credit note may be issued in extenuating circumstances to be used for a later course. We enter into contractual liability with third party providers and refunds are therefore not available for this reason. Even if we are not at fault and you do not have a right to change your mind or cancel the course(s) you can still end the contract before it is completed, but you may have to pay us compensation. A contract for our course(s) is completed when we have commenced providing the course(s) and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately but in light of the above, unless we offer as a gesture of goodwill (which we retain the right to do in our sole discretion and are not obliged to) we will not refund any sums paid by you for course(s). Should we offer such a refund in our sole discretion and as a gesture of goodwill, we may do so (but are not obliged to do so) but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract as well as an administration fee of £25 for any cancellation / amendments to course bookings.
2.e If for any reason we cancel, the course then the course fee paid by you in advance, shall be refunded in full and no further liability shall attach to us in respect of such cancellation.
2.f We will use reasonable efforts to provide the course on the agreed date. If for any reason we need to change this due to circumstances beyond our reasonable control such as, but not limited to: unavailability of course tutors due to illness, inclement weather, strikes and transport difficulties, then we shall endeavour to re-arrange the course. The provision shall not prejudice your right to cancel the booking and be refunded the fees in full and no further liability shall attach to us in respect of such cancellation.
2.g If you wish to make a change to the course(s) you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the course(s), the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract but again, any monies paid in advance or due as a result of your booking the course(s) will be retained by us in full/remain due and payable (as applicable) unless we expressly confirm otherwise.
2.h Should we offer any refund (which we are not obliged to do and will only do in our sole discretion) we will make any refunds due to you as soon as possible.
3. Pricing and Availability
3.a Please be aware that while every effort is made to maintain an up-to-date website, courses may become fully booked or withdrawn at any time again at our sole discretion. Furthermore, details of course(s) on our website are for illustrative purposes only. Although we have made every effort to display the details of the course(s) accurately, we cannot guarantee that these are wholly accurate. Your course(s) may vary slightly from those details displayed on our website and we shall have no liability whatsoever for such discrepancies.
3.b We will inform you if a course becomes unavailable via email. Any course(s) ordered by you shall be for the date specified within the order as the date upon which the course(s) will be held and delivered.
3.c We may amend, update or change our course(s) offered to reflect changes in relevant laws and regulatory requirements, and/or to implement minor technical adjustments and improvements, without liability to you.
3.d We may have to suspend the supply of our course(s) to: (a) deal with technical problems or make minor technical changes; (b) update the course(s) to reflect changes in relevant laws and regulatory requirements. We will contact you in advance to tell you we will be suspending supply of the course(s), unless the problem is urgent or an emergency. If we have to suspend the course(s) for longer than a continuous period of 6 months once you have placed an order for such course(s) that we have accepted in accordance with these terms and conditions, we will adjust the price so that you do not pay for course(s) while they are suspended. You may contact us to end the contract for a course(s) if we suspend it, or tell you we are going to suspend it, in each case for a continuous period of more than 6 months once you have placed an order for such course(s) that we have accepted in accordance with these terms and conditions and we will refund any sums you have paid in advance for the course(s) in respect of the period after you end the contract.
3.e If you do not pay us for the course(s)when you are supposed to and you still do not make payment within 14 days of us reminding you that payment is due, we may suspend supply of the course(s) until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the course(s). As well as suspending the course(s)we can also charge you interest on your overdue payments (see clause 6.f).
4.a We do not exclude or limit in any way liability created by themselves or their employees or agents for death or personal injury, which is unlawful to exclude or limit at law.
4.b The liability of Voice Workshop Limited for other acts or defaults whether by themselves, their employees or, agents whether in contract, tort (including negligence) misrepresentation (unless fraudulent) or other legal liability is limited to foreseeable loss and damage caused by us or any of our representatives (as set out above) but we are not responsible for any loss or damage that is not foreseeable:
4.b.i For physical loss or damage to property: the amount per claim which Voice Workshop Limited is insured for under its public liability policy(s)
4.b.ii For all other liability: the amount of the course fee paid.
4.c Under no circumstances whatsoever shall any liability accrue for:
4.c.i Any loss of profits or revenue, loss of goodwill, business-related losses, business interruption, loss of business opportunity or third parties’ liability or
4.c.ii Loss incurred for reasons beyond the control of Voice Workshop Ltd. ‘Reasons beyond the control of Voice Workshop Ltd’ include but are not limited to, inclement weather, lecturer illness, strikes, flood, fire or accident. This includes, but is not limited to, travel expenses, flight costs and hotel costs incurred through booking a course which is later cancelled due to reasons beyond the control of Voice Workshop Ltd.
4.d Where the Customer is a consumer within the meaning of the Sale of Goods Act 1979 or the Supply of Goods and Services Act 1982 then nothing in these conditions shall be taken as depriving him of any rights there under which it is unlawful to exclude.
5. Our Rights to End the Contract
5.a We may end the contract if you break it. We may end the contract for a course(s) at any time by writing to you if: (a) you do not make any payment to us when it is due and you still do not make payment within 10 days of us reminding you that payment is due; (b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the course(s).
5.b You must compensate us if you break the contract. If we end the contract in the situations set out in clause 5.a we will refund any money you have paid in advance for course(s) we have not provided but we may deduct or charge you reasonable compensation (including retaining in full any prepayments or deposits made) for the net costs we will incur as a result of your breaking the contract.
6. Prices and Fees
6.a The price of the course(s) (which includes VAT) will be the price indicated on the order pages when you placed your order.
6.b We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the course(s), we will adjust the rate of VAT that you pay, unless you have already paid for the course(s) in full before the change in the rate of VAT takes effect.
6.c It is always possible that, despite our best efforts, some of the course(s) we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the course(s) correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the course(s) correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid.
6.d We accept payment with all major credit and debit cards as well as by bank transfer.
6.e For all course(s) orders you must make an advance payment of 100% of the price of the course(s), before we start providing them unless we agree otherwise with you. Should we agree a different payment plan with you, you must pay each invoice we render to you within 14 calendar days after the date of the invoice.
6.f We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
7.a All courses are delivered in English and therefore a good command of the English language is advised.
8.a All materials supplied by Voice Workshop Limited are the copyright or other intellectual property of Voice Workshop Limited respectively and/or third parties where relevant.
8.b Reproduction of any kind is not permitted without the express written consent of Voice Workshop Limited or the relevant third parties.
9.a Course fees are not refundable where an attendee fails to attend but a credit note may be issued at the discretion of Voice Workshop Limited.
10. Law and Jurisdiction
10.a English Law governs the control and all disputes arising from booking a course with Voice Workshop will be governed by the exclusive jurisdiction of the Courts of England.
11. Third Party Rights
11.a No third party is intended to acquire rights under the Contract (Rights of Third Parties) Act 1999.
12.a Words denoting the singular number shall include the plural number and vice versa and words denoting the masculine gender shall include the feminine gender and vice versa.
12.b Any reference to any statute and/or regulation shall be deemed to include a reference to all and every statutory amendment modification re-enactment and extension in force on or after the date of the Agreement.
12.c "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
13. Our right to vary these terms and conditions
13.a We have a right to revise and amend these terms and conditions as appropriate at our sole discretion.
14. Other Important Terms
14.a We will only use your personal information as set out in our policy in this regard, a copy of which can be found on our home page at the point of purchase of the course(s) for the avoidance of doubt.
14.b We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
14.c You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We are not obliged to agree and retain this right in our sole discretion.
14.d If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
14.e Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
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